Junior Technical Support Specialist

Junior Technical Support Specialist

Job Summary:
The position provides triage support to Technical Support Specialists. Reviews and acts as primary point of contact for phone, walk-in and ticket support requests. Responsible for clarifying user requests, assisting in directing users to self-help resources and ticket resolution. Handles select functions related to employee onboarding/termination such as inventory and phone system updates.

Essential Duties and Responsibilities:
Assists in technical support of users in the use of file and electronic mail systems.
Staffs the Institute help desk and any/all help systems.
Performs various onboarding, maintenance, and termination-related tasks.
Assists with workstation inventory control. Coordinates the specification, licensing control, installation, and upgrading of Institute software assets.
Work with Institute ticketing system to manage tasks.
Leveling Requirements:
Knowledge of Mac OSX and windows operating systems. Experience with computer hardware and prior help desk experience a plus. Definite focus on customer service.

How to Apply:
Interested candidates should send their resume to be considered. Please apply here.

About LJI:
In 2019, LJI was ranked as one of the best places to work in San Diego by the San Diego Union Tribune. LJI is located in the Science Research Park on the campus of UC San Diego, with easy access to the San Diego life sciences community and all that the area has to offer.

LJI provides Equal Employment Opportunity (EEO) to all employees and applicants regardless of race, national origin, religion, sex, marital status, age, mental or physical disability, medical condition, veteran status, sexual orientation, or pregnancy. This applies to all personnel practices, including recruitment, hiring, training, promotion, compensation, benefits, transfers, educational assistance, and social and recreational programs.